Help centre

Self-serve answers + a 1-business-day human-response guarantee on every plan.

🚀

Getting started

→ Sign up + first tenant
→ Generate your first API key
→ Activate frameworks
→ Register your first AI system
→ Run your first FRIA

📚

Frameworks & dictionaries

→ The framework catalogue
→ Activate a framework
→ Crosswalks explained
→ Custom frameworks (Enterprise)
→ Update cadence + versioning

🤖

AI agents

→ The deterministic agent catalogue
→ Replay an agent decision
→ Wire agents into your CI
→ Agent vs LLM — when to use which
→ Per-tenant agent quotas

📁

Evidence & audits

→ Upload evidence (single + bulk)
→ Map evidence to controls
→ Run an internal audit
→ Generate auditor packs
→ WORM retention by SKU

✦

FRIA & conformity

→ When is a FRIA required?
→ Auto-fill a FRIA
→ Annex VI vs VII conformity
→ Notified-body interactions
→ GPAI provider obligations

👥

Workspaces, teams, RBAC

→ Create a workspace
→ Invite team members
→ Roles + permissions
→ SSO + SCIM (Enterprise)
→ Audit-trail of access changes

💳

Billing & plans

→ Sandbox · Starter · Growth · Enterprise
→ Usage meters + overages
→ Update payment method
→ Cancel or downgrade
→ Invoice + tax queries

🔌

Integrations

→ GitHub / GitLab / Jira / ServiceNow
→ Slack + Teams alerts
→ Okta / Azure AD / Google Workspace
→ Snowflake / Databricks / S3
→ Zapier / n8n / Make

🏗

BYOC deployment

→ Compliance node overview
→ Self-hosted ABAC bundle
→ On-prem evidence storage
→ Air-gapped operation
→ Annual recertification

🔒

Security & privacy

→ Data residency (EU + US)
→ Encryption posture
→ Sub-processors list
→ DPA + GDPR Art. 28
→ Vulnerability disclosure

🔧

Troubleshooting

→ Sign-in not working
→ API returns 401
→ Webhook deliveries failing
→ Framework activation stuck
→ Email not delivering

📦

Migrating from another platform

→ From OneTrust
→ From Vanta
→ From Drata
→ From Secureframe
→ From spreadsheets

Can't find an answer?

Every plan includes 1-business-day support. Enterprise customers get a dedicated CSM and 4-hour response SLA on Sev-1.